Rocky Customer Communication

Is your communication of service charges less The Rock, and more The Pebble?

How you communicate your service charges, engage your customers, and the clarity you provide are all key capabilities within our Service Charge Maturity Assessment, and a requirement to deliver 'transparency' - a key principle within our Service Charge Strategy.

So, if you don't want your customers to give you the 'people's elbow', you may want to consider the strength of the communications and information you provide to your customers ahead of your next cycle of demands.