Helping housing organisations take control of service charges

We work with social housing providers to turn service charges from a yearly struggle into a controlled, high-performing service.

Worried about service charges in your organisation?

We can help. Our self-assessment tool has been designed to help you better understand some of the challenges you have and ways to address them.

It takes less than 5 minutes
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Our services

Maturity Assessment

An evidence-based assessment that helps you understand how effectively your service charge function is really operating, and where improvement will deliver the greatest impact.
Service Review

A practical review of your end-to-end service charge processes to identify inefficiencies, pain points, and opportunities to improve delivery, recovery, and customer experience.
Coordination & Delivery of Improvement Plans

Hands-on support to coordinate and accelerate service charge improvement programmes while helping teams balance change alongside day-to-day delivery.
New Development Budget Setting

Accurate and sustainable service charge and reserve fund budgeting for new developments, designed to improve recovery, affordability, and long-term viability.
Retained Support

Flexible access to experienced service charge specialists who can provide ongoing advice, assurance, troubleshooting, and practical support when you need it.
Service Delivery

Experienced service charge professionals who can quickly integrate into your team to provide additional capacity, continuity, and operational support.
Support to Optimise, Scope, or Implement Systems

Support to optimise existing service charge systems or successfully scope, implement, and embed new solutions.
Service Charge Training

Practical training and capability development designed to build service charge knowledge, confidence, and expertise across your organisation.
Self Assessment

A free 10-minute self-assessment designed to help organisations identify service charge challenges and opportunities for improvement.