Dan’s thoughts on service charge enquiries

If they had service charges in the wizarding world of Harry Potter, I'm pretty sure this is what the customer emails back would look like... All joking aside, every enquiry is a huge learning opportunity if you're willing to listen.

Service Charges can provide an insight into satisfaction far beyond the charges themselves and provide you with a roadmap to better customer communications. Ask yourself:

• Are you taking the time to learn from enquiries that come in?

• Are you recording your most common enquiry types and analysing WHY they exist?

• Are you using one of your largest annual resident communications to your greatest benefit?

• What can you do better next year?

When you start to do these things, that's when the real magic happens - no matter what world you're in.